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FREQUENTLY ASKED QUESTIONS FAQs



Deposits

1. How can I deposit money via bank transfer in my account?
  • If you want to deposit money by means of bank transfer in your Silveredge Casino account, please, follow the instructions below:
  • Once you are in your account, access to the section “Deposit” you will find in the left upper part.
  • Select one of the payment methods that admit bank transfer, such as Skrill or Neteller.
  • Log in your Skrill or Neteller account to initiate the deposit
  • Introuduce the information you are required with the amount you want to deposit.
  • Follow the instructions to complete transaction. After the corresponding approval, the fund will be immediately available in your account.
2. How will I see transactions on my account?
You will see deposits as ”Deposit Silveredge Casino”, and withdrawals will show “Withdrawal Silveredge Casino”.
3. What is the minimum amount for a deposit?
The minimum amount for a deposit is 25$.
4. Are there deposit limits at Silveredge Casino?

Yes, there are. At the time of opening the account, the following limits will apply:

  • A daily limit of 1.000 USD
  • A weekly limit of 3.000 USD
  • A monthly limit of 9.000 USD
  • If you reach your deposit limit, you will not be allowed to make any other deposits. You will see a message letting you know you are exceeding the limit.

    In case you want to reduce these limits, you can change them through your player account by accessing the "Deposit Limits" option.

    If you want to increase your deposit limits, you will need to contact our Customer Care Center

5. May I play after making a deposit?
You can play immediately after receiving the money through the payment gateway, from the payment method you selected for it.If you do it via a bank transfer, you can play within 2 or 3 days after verification that the money has reached our Silveredge Casino account.
6. Why is the deposit system not accepting my card?
Silveredge Casino currently takes MasterCard and Visa Credit/Debit cards, Visa Electron, Visa Debit, Maestro, Euro6000 and 4B. If you do not have any of these cards you can make a deposit via Bank Transfer, Ukash prepaid cards, Paysafecard or any other payment method that you will see on the top left corner of the website in the section called "Deposit".
7. If I do not have a credit / debit card, may I make a deposit via bank transfer?
Yes. To make a deposit via bank transfer you have to choose the bank transfer option in the "Deposit" section in your account. Once there, you can see what are all the data required to make and issue a transfer to us. It is very important that under the CONCEPT section, you enter your ID number, NIE or identity document as a reference, so that we can clearly identify you. The deposit by transfer usually reflects in our bank within 24 hours and as soon as we receive it, your balance will be credited to your account.
8. What if I am asked for a 3d Secure / MasterCard Secure code?
All you will have to do is request this code used to make secure transactions online to your bank.
9. What is the CVV2 / CVC2?
It is a 3-digit number located on the back of your card. These three digits authenticate your card and protect you from possible fraud. faq cvv
10. May I play without making a deposit?
In the different game modes, there is a possibility to play without using real money.
1. How may I withdraw money from my account?

You can make a withdrawal request from your player account using the deposit method you previously chose.

If you want, you can select from a wide range of services necessary to withdraw your money. We recommend performing this withdrawal using the same method as your last deposit so that it will be so much faster and comfortable.

Remember that, in order to successfully process your withdrawal, Silveredge Casino reserves the right to request copies of documents deemed necessary to identify the user of the account from which the withdrawal is ordered, so your withdrawal may not be processed until we have received the requested documentation.

Bonuses may be withdrawn only after satisfying all requirements of our Bonus Policy.

There are no fees for our services of Withdrawal, however, the bank or payment processor can implement some sort of fee to process your withdrawal.

According to the Silveredge Casino Withdrawal Policy, withdrawal requests from players will be automatically processed through the payment method with which the player made his original deposit in his/her Silveredge Casino account, reaching the Total Amount of the player. Once done, the player can choose the preferred payment method to receive his/ her Remaining Withdrawal Balance.

VISA does not accept withdrawals in certain jurisdictions. See the list for more details. **

** ANGUILLA, ANTIGUA & BARBUDA, ARGENTINA, ARUBA, AUSTRALIA, BAHAMAS, BARBADOS, BELIZE, BERMUDA, BOLIVIA, BRAZIL, BRITISH VIRGIN ISLANDS, CANADA, CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, DOMINICA, ECUADOR, EL SALVADOR, GRENADA , Guadaloupe, GUATEMALA, GUYANA, HAITI, HONDURAS, HONG KONG, INDIA, INDONESIA, JAMAICA, JAPAN, KOREA, MALAYSIA, MARTINIQUE, MEXICO, MONTSERRAT, NETHERLANDS, ANTILLES, NICARAGUA, PANAMA, PARAGUAY, PERU, PUERTO RICO, DOMINICAN REPUBLIC, ST. Kitts-Nevis, ST. LUCIA, ST. Vincent & Grenadines, Suriname, Trinidad and Tobago, Turks & Caicos Islands, U.S. Virgin Islands, USA, URUGUAY, VENEZUELA.

Some payment methods are NOT accepted in some jurisdictions for withdrawals due to technical or legal issues. When this situation occurs, the player will make his/her withdrawal through two options:

  • Bank Draft
  • Bank Check
2. Do I need to send any documents when making my first withdrawal?

If you are going to process your first withdrawal, Silveredge Casino will request you to send documents for identification purposes that may vary according to the deposit and withdrawal methods chosen.

A) To withdraw funds via Bank Transfers, you will be requested the following:

  1. Identification Document:

    ID (if you are Spanish resident in Spain)

    NIE (if you are a foreigner living in Spain)

    Passport, identity card, driving license or Social Security document (if you are a foreigner living abroad). The copy of the document must match that stated at the time of registration.

  2. Bank account number with proof of ownership.

    You must send us evidence of your bank transfers or charges received, such as gas bill, electricity, telephone, etc. in PDF format.

    You can also send by mail or fax, a copy or scanned copy of your receipts in case you do not have online access to your accounts.

  3. Copy both sides of the credit or debit card that was used to make deposits. For your safety we recommend leaving exposed only the first six and last four digits on the front of your card, and the first four digits on the back.You can send us the documentation through the following channels:E-mail:Fax:Zip code:

    E-mail: support@siveredgecasino.com

    For telephone assistance 24 hours 365 days at year : XXXX XXXXXXXXX

    For live assistance in office hours call to : XXXX XXXXXXXXX

    Mail:

    NAMEXXXXXXXXX
    ADDRESSXXXXXXXXX
    COUNTRYXXXXXXX

3. How long does it take to receive the money after the withdrawal is processed?

Once the request for withdrawal is placed successfully by customers end, It can take a maximum of 2-3 working for us to review the case and process the withdrawal if all the required conditions are met.

Once processed the maximum time it can take for the bank to process it to your account can be 12-15 working days.

4. What is the withdrawal minimum amount?
Both for those who used a credit card and those who didn’t, the following will apply:
  • Withdrawals requested within the same 24 hours period in which a deposit was made using the same method, may be combined in a single payment.
  • In most cases, withdrawal Payments will appear on the player’s extract as single transactions.
  • If you do not use the chosen payment method actively to deposit during a period of more than 3 months, this withdrawal choice will not be available.
  • If you request a withdrawal for an amount lower to the allowed minimum which is detailed below, funds will be sent to your player account:
  • The minimum amount for withdrawals using the electronic transfer method is 100 US$.
  • The minimum withdrawal amount for the next payment methods is 50 US$.
  • Credit cards / Debit cards (Where they are accepted)
  • For the next methods:
    • Boleto bancario
    • Ukash
    • Pago fácil
    • Instant Bank
    • Other local contracted methods
  • Withdrawals will be received by bank transfer and minimum amount is 50 US$.
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